Privacy Policy

We collect information you provide directly to us, information generated through your use of SurfShare, and information from service providers or business partners that help us operate the platform.

• Account and contact information: name, email address, phone number, login details, business name, team member details, and other profile information.
• Booking and transaction information: rental or experience details, reservation history, waiver status, customer notes, order totals, refunds, deposits, fees, and related communications.
• Payment information: payment method details and payout information are processed by our payment service providers. We receive related payment status, transaction, and billing records.
• Business and inventory information: shop locations, listings, availability, pricing, taxes, fees, staff activity, and operational settings entered by rental providers.
• Device and usage information: IP address, device identifiers, browser type, pages viewed, referring pages, approximate location, interaction data, cookies, and similar technologies.
• Support and communications: messages, feedback, survey responses, attachments, and other information you send to us.

We use personal information to provide, maintain, improve, and protect SurfShare.

• Process reservations, rentals, experiences, payments, deposits, and refunds.
• Create and manage accounts, shops, listings, schedules, waivers, and documents.
• Provide customer support and send service, security, and administrative notices.
• Personalize and improve our websites, marketplace, dashboard, and communications.
• Analyze platform performance, troubleshoot issues, and prevent fraud or abuse.
• Send marketing communications and measure advertising performance, where permitted by law.
• Comply with legal obligations and enforce our agreements and policies.

We use cookies, pixels, tags, local storage, and similar technologies to keep the platform working, remember preferences, understand how people use SurfShare, and measure marketing performance.

We may work with analytics and advertising providers, including services such as Google, Meta, Microsoft, and Plausible, to help us understand traffic, improve campaigns, and show relevant ads. These providers may collect or receive information from our websites and use that information according to their own privacy policies.

You can control cookies through your browser settings. Some browser or device settings may limit tracking or allow you to reset advertising identifiers.

We share personal information only as needed to operate SurfShare and our business.

• Rental providers and customers: we share booking, customer, waiver, contact, and order information between customers and the rental providers involved in a reservation.
• Service providers: vendors that support hosting, payments, email, analytics, customer support, fraud prevention, document signing, and other platform operations may process information for us.
• Legal and safety purposes: we may share information to comply with law, respond to lawful requests, protect rights and safety, prevent fraud, or enforce our agreements.
• Business transfers: information may be disclosed or transferred in connection with a merger, financing, acquisition, reorganization, or sale of assets.

We do not sell personal information for money.

Payment information is handled by third-party payment processors. SurfShare does not store full credit card numbers on its own systems. Payment processors may use transaction information to process payments, prevent fraud, comply with financial regulations, and provide their services.

We retain personal information for as long as reasonably necessary to provide the platform, operate our business, comply with legal, tax, accounting, and reporting obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and the reason it was collected.

We use administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Depending on where you live, you may have rights to access, correct, delete, export, or restrict certain uses of your personal information. You may also opt out of marketing emails by using the unsubscribe link in those messages.

To make a privacy request, contact us at services@surfshare.app. We may need to verify your identity before completing a request.

SurfShare is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can review and delete it when appropriate.

SurfShare is operated from the United States. If you access SurfShare from outside the United States, your information may be processed and stored in the United States or other countries where our service providers operate.

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date above and may provide additional notice as required by law.

If you have questions about this Privacy Policy or our privacy practices, contact SurfShare at services@surfshare.app.